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Contact Us

City National Bank takes pride in providing excellent customer service and is here to meet all your banking needs.

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If you have any questions, comments, suggestions or complaints, please contact us by phone or email.

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Customer Support

Please call (833) 501-8764

Available Monday – Friday: 8am - 5pm

For After Hours Customer Support, please call (833) 501-8764:

Monday – Friday: 5pm – 11pm

Saturdays, Sundays and holidays*: 9am – 5pm

*not available on Thanksgiving and Christmas Day.

24 Hour Telephone Banking

(903) 885-0212 or (888) 380-3330

Lost or Stolen Debit Card

During Business Hours (8am – 5pm M-F): (833) 501-8764

After Business Hours: (888)297-3416

Mortgage Loan Servicing Questions

Email us at mortgage@bankatcnb.com or contact your lending officer by phone.

See Locations and Hours for phone numbers.

Our Routing Number

Routing Number: 111901946

Traveling Abroad

Going out of the country?

We want to keep your information safe, so we monitor your account to detect potential fraud through unusual activity. To notify us of travel plans to avoid disruption of service for your debit card, call us at (833) 501-8764 or stop in at any branch.

Debit Card Fraud Assistance

City National Bank uses a firm called The JHA Fraud Center, and they contact you if fraud is suspected on your debit card. They will only contact cardholders on behalf of City National Bank using the following communication channels:

Phone Call
Text message
Email

If you have not been contacted by the fraud center, but suspect fraud on your card please contact us at 1-833-501-8764.

Holiday Hours & Closures

City National Bank follows the Federal Reserve Holiday Schedule. Please see our home page, social media accounts or contact us for additional information on closures and holiday hours.